Submitting a complaint

The term for submitting a complaint is 2 years as of the delivery of the goods. In the case of legal persons, the manufacturer’s guarantee shall be proceeded from.

If a complaint is submitted, SeiCom’s webshop shall bear the costs relating to the repair or replacement of the goods for the first 6 months as of the handing over of the goods to the customer (Subsection 222 (4) of the Law of Obligations Act).
If the customer submits a complaint more than 6 months (up to 2 years) after receiving the goods, the customer must prove that there is a defect in the product (production fault) and that the fault existed at the time of delivery of the product.

The complaint must be sent within two months after the discovery of the defect. Upon expiry of the term the customer shall lose the right to demand the repairing or replacement of the goods from SeiCom’s webshop.
In the case of the replacement of defective goods, SeiCom’s webshop has the right to demand the return of the defective goods from the customer.

The complaint does not cover training in the use of the product, the adjustment, maintenance, cleaning, and restoration of the commercial appearance of the product, and the correcting of defects that have resulted due to a failure to follow the directions for use.

The right to submit a claim does not extend to any damage that has occurred during transport after the product was transferred to the buyer.

Seicom’s webshop shall not be liable for any defects appearing in the goods due to the fault of the Consumer, which have arisen as a result of the improper storage or use of the goods or as a result ofthe submission of incorrect data contained in the order submitted to Seicom’s webshop.

SeiCom’s webshop will not eliminate free of charge any defects that occurred during the term for submitting complaints, if they were the result of:
– normal wear and tear;
– improper use or maintenance (including if the device has been repaired or serviced by a person not authorised by the manufacturer);
– defects that the customer was made aware of prior to purchasing the product from SeiCom’s webshop;
– outside factors;
– the product fails to function due to the fault of the owner, as a result of incorrect use, failure to follow instructions, or if the defects resulted from the careless use, storage, maintenance or overloading of the product .

Complaints should be sent to the address epood@seicom.ee. If you have any additional questions, please call +372 5858 5831 on working days (8.00–17.00).

The basis for submitting a claim is the receipt.

SeiCom’s webshop will answer complaints within 14 working days.

As of 15 February 2016, a new electronic environment is open to all consumers across the European Union, via which it is possible to resolve disagreements with e-retailers.  The name of the environment is the ODR-platform (online dispute resolution) and it is located at the address: http://ec.europa.eu/odr